These terms and conditions are issued by the owners of Lahney Cottage (referred to as “we” or “us”) and relate to all bookings for short term holiday rentals. These terms and conditions may be subject to change at any time after your booking has been confirmed. Your statutory rights are not affected by anything contained in this document.
We aim to ensure that all information for Lahney Cottage is up to date and, where possible, to advise you of any changes. We do, however, make changes and improvements throughout the year and there may be small differences to the property description and/or services provided at the time of your stay.
Bookings must be made by an adult over the age of 18 who must be staying at the property for the specified booking.
The full contact details of the lead guest must be provided on booking.
The number of guests must be stated at the time of booking, including any dogs. Maximum occupancy 2 adults.
If you are bringing your dog(s), this should be indicated at the time of booking. We accept two dogs, maybe more depending on size. If you are in any doubt please ask before booking making your first payment.
Bookings are only confirmed once your first requested payment has been received.
Bookings are subject to the payment of the full amount requesting, including a refundable damage deposit.
Our booking system shows you the dates and amounts which are due for your booking.
Please pay promptly, as we shall cancel your reservation if no payment is received and we've not heard from you.
We charge a refundable damage deposit for all our bookings. This is due prior to your holiday. It may be send separately to your balance. Release of the key code is conditional on receipt of all payments requested.
We reserve the right to make deduction from your damage deposit without prior notice for any loss, damage or additional costs that could be considered as more than fair “wear and tear” or incurred directly as a result of your actions during your stay. Please refer to the Your Obligations section for more details.
We will inspect the cottage after your departure and aim to refund your damage deposit within seven days. Please make sure we have your sort code and account number so that we can process your refund promptly.
Once your booking reservation has been placed, please advise us as soon as possible if you need to cancel or change your booking. You can cancel your booking dates on our online booking system.
We will use all reasonable means to re-let the cottage and if we are successful, we will refund any deposits, balances and damage deposits paid to date, less fees associated with re marketing. If we are unable to re-let the cottage then the following charges will apply:
|More than a calendar month prior to the arrival
|loss of deposit
|Less than one calendar month prior to the arrival
|loss of balance
The extras not sourced prior and the damage deposit will be refunded in full.
We reserve the right to cancel a booking without returning the deposit if balance payments and/or damage deposits are not on the date give in your booking confirmation.
We advise you to take suitable travel insurance to cover cancellation by you.
You must take out your own insurance to protect you against any cancellation charges and/or personal loss during your stay.
You must take good care of the cottage and its contents, and leave it in the same condition in which you found it. You must inform us of any breakages, damages or losses during your stay. Accidents happen, and we will not charge you for breaking a glass or a plate, but we do need to know so that we can replace them, or make any necessary repairs before the next guests arrive. You will be liable for the cost of breakages, damage or losses that could be considered more than fair “wear and tear”, and any additional cleaning costs, repairs and callout charges incurred as a result of your negligence/non-compliance with this condition.
Bed linen, cleaning, laundry and heating/electricity costs are included in the rental. If, however, we feel that these services have been abused (eg the cottage is left in a mess, or the heating is left on full blast), the cost will be taken from your damage deposit.
Only the number of guests confirmed at the time of booking are entitled to occupy the cottage. You should act in an appropriate manner at all times and give due consideration to other residents in the area. You should ensure that all doors and windows are closed and locked when you are not in the property.
Dogs are allowed in the property by prior arrangement only. They should be kept downstairs and off the furniture at all times. They should not be left unattended in the cottage at any time, unless shut in a travel crate, and must be trained not to damage the cottage in any way. Unlike a lot of cottages, we do not charge extra for dogs, but please ensure that there is no mess left by them or you will be charged for the additional cleaning.
You will have access to the cottage from 4pm on the day of arrival and must vacate by 10am on the day of departure, unless we have agreed a different time with you in advance of your stay.
Please bring any complaints that you may have with the property to our attention during your stay. We will respond and try to resolve any issues that are within our control. We cannot consider any issue or complaint not brought to our attention during your stay.
We reserve the right to enter the property at all reasonable times to make inspections and/or carry out any necessary repairs and maintenance.
We do not exclude our liability for any injury or damage caused to you property by our negligence. We shall not be liable for any loss or damage caused by circumstances or events beyond our control.